Shipping policy

Shipping and delivery

Destinations and free standard shipping

We offer free standard shipping to supported destinations available at checkout. If your country or address is not available, we cannot currently accept delivery orders there. Free shipping is not a promise of delivery to every country or territory.

Production and delivery

Our unframed posters are printed after you order. Production and carrier transit are separate stages. Delivery timing depends on the product, destination and carrier. Any estimate shown for your order is not a guaranteed arrival date unless we expressly agree otherwise.

Unless a different delivery period is agreed before purchase, we deliver without undue delay and no later than 30 days after the contract is concluded. Contact us if your order is delayed. Your statutory rights in case of delay or non-delivery remain unaffected.

We work with production partners and carriers. Local production is used where available, but production in your own country is not guaranteed. Items may arrive separately.

Address and delivery problems

Please check your delivery address before paying and contact us promptly about errors. We cannot guarantee address changes once an order enters production or shipping. If a parcel is lost, damaged or not delivered, contact Wallesque so we can investigate and arrange an appropriate remedy. You do not need to resolve the matter with our supplier yourself.

Taxes and import charges

Free shipping covers the standard delivery charge, not necessarily customs duties or import taxes. Any such charges depend on the destination and fulfilment route. Charges collected by us are shown at checkout. Contact us before ordering if you need clarification about charges for your destination. This policy does not exclude any obligation we have to disclose or bear charges under applicable law.